What Technology Does Amazon Customers Services Use

Provide a modern customer service experience that tin anticipate needs and resolve issues efficiently to increase loyalty and revenue.

Customer service is paramount to the guest experience for about travel and hospitality companies. Plans are often changed last minute, or disrupted, and call centers are frequently ill-equipped.

Instead of working with legacy providers or being constrained by company resource, businesses can leverage the same technology that handles customer service for Amazon.com. This helps companies provide a modernistic customer service experience with one view of the customer that tin conceptualize needs and resolve bug. The AWS Modernistic Contact Center solution, built on Amazon Connect, makes information technology piece of cake for any business concern to deliver enhanced client service at a significantly lower cost. With Amazon Lex, companies tin create chatbots with ease, reducing cost and load on their service center.

Benefits

Evangelize omnichannel experiences

Build high-quality omnichannel vocalization and interactive chat experiences to support your customers from anywhere.

Anticipate and resolve needs fast

Empower your agents to be more than proactive and productive. Surface unified customer profiles and recommended answers in real time, and track follow-up tasks to quickly resolve client issues.

Foster greater customer loyalty

Provide customers with a best-in-class experience all while saving on costs compared to traditional contact center solutions.

AWS services

Provide superior customer service at a lower price with an easy-to-use omnichannel cloud contact center

Build chatbots with conversational AI

Turn text into lifelike oral communication using deep learning

Customer stories

Priceline Optimizes Customer Service during 3x Call Increase Using Amazon Connect

Larn how AWS helped Priceline drift to Amazon Connect and role efficiently despite facing challenges during the COVID-19 pandemic.

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RedAwning Scales Groovy Customer Service Using Amazon Connect and AWS AI Services

Using Amazon Connect, RedAwning easily built an intelligent virtual agent to answer calls, match guests with their reservations, and engage naturally with users.

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Traventia Uses Amazon Connect to Achieve its Destination

Traventia needed a flexible, customizable way to provide customized travel packages to customers. Amazon Connect has helped the visitor reach amend results with fewer resources.

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Innovate with key Travel and Hospitality industry partners

Discover purpose-built solutions and services from an expansive network of industry-leading AWS partners specializing in helping brands improve customer trust and increase guest loyalty by providing mod customer service experiences.

Local Measure Appoint for Amazon Connect is an omnichannel amanuensis desktop for contact centers to manage all entering client conversations beyond voice, e-mail and digital messaging all in one identify, radically improving agent productivity and powering meaningful customer experiences.

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NLX helps customers to create conversational experiences at scale, including a platform to build and manage conversational AI applications, Vocalism Insights to provide Contact Center Insights, and Analytics for Amazon Connect.

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Zendesk is an award-winning client service software trusted by 200K+ customers. Zendesk helps travel & hospitality brands of all sizes drag their customer interactions via text, mobile, phone, email, alive chat, social media.

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AWS Service Partners

Our network of AWS Service partners offers strategy and deployment services to Travel and Hospitality brands to accelerate digital transformation and innovation.

Accenture Travel Industry Practice helps travel companies outmaneuver uncertainty by innovating around industry-specific functions and capabilities to provide clients with speed-to-value.

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Deloitte Travel & Hospitality helps to mobilize information and insights to optimize customer experiences, create operational efficiencies, meliorate production pricing, and inform management decisions.

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Slalom specializes in helping clients maximize the value of AWS cloud, from planning to migration. Its expertise extends across infrastructure architecture, enterprise data management, and more.

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VoiceFoundry specializes in the delivery of cloud-based enterprise contact heart solutions and are uniquely focused on helping businesses improve customer date while maximizing the benefits of the cloud.

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Detect AWS Travel & Hospitality Competency Partners

AWS Travel and Hospitality Competency partners are validated for technical proficiency and proven customers success and have deep domain expertise to accelerate the industry's modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences.

Resource

See related technical guides, solution briefs, blogs, and much more than.

Video

Ryanair Improves Customer Back up Using Amazon SageMaker

Hear from AWS customer, Ryanair, and AWS Partner, Cation Consulting, as they share how the two companies worked together leveraging Amazon Lex and Amazon SageMaker to help Ryanair better serve customers.

AWS Ryanair & AWS Partner Cation Consulting (2:03)

Video

How All-time Western congenital a modular and dynamic contact centre

Acquire how Best Western streamlined customer experiences and routing logic past adopting an Amazon Connect contact flow design.

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eBook

Building What'southward Next in Travel and Hospitality

Discover how AWS customers and partners, similar Priceline and 3Victors, are building what's next for the travel and hospitality manufacture by predicting customer needs and providing superior customer service.

Read the eBook »

Reference Architecture

Modernistic Contact Center for Travel and Hospitality

Whether it relates to a flying, hotel, restaurant, or rental machine booking, customers want fast, convenient, knowledgeable, and personalized aid, whenever they need information technology. The contact heart is the frontline of your customer experience.

Acquire more »

Reference Compages

Intelligent Email Responder

Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journeying today.

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What Technology Does Amazon Customers Services Use,

Source: https://aws.amazon.com/travel-and-hospitality/customer-service/

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